DUVADERM Refund Policy

Because your experience should be as consistent as your skincare results.

Thank you for shopping with DUVADERM Molecular Skincare. Your trust matters to us—from formulation to fulfillment. We understand that certain situations may require a refund, and we aim to make the process transparent, timely, and fair.

1. You Are Eligible for a Refund If:
   • The product was received in seriously damaged condition (e.g., broken, leaking, unusable).
   • The product received is not as ordered (wrong variant, type, or quantity).
   • The product is unopened, unused, and still in its original sealed packaging.
   • Your refund request is submitted within 48 hours of receiving the product (based on shipping/logistics data).
2. Refunds Are Not Applicable For:
   • Products that do not suit your skin, as skin reactions may vary.
   • Change of mind after purchase.
   • Customer errors during ordering (e.g., selecting the wrong product or size).
   • Products that have been opened, used, or are no longer in original condition.
3. How to Request a Refund:
   Please contact us via:
   
   • Email: admin@duvaderm.com
     Subject: Refund Request – [Your Name & Order Number]
   • WhatsApp: +62 813-1388-8448
     Kindly include:
     • Photos/videos of the product upon delivery
     • Your reason for the refund request
     • Proof of shipping & packaging condition
   Our team will assess your request and respond within 3–5 business days.

Important Notes:

• DUVADERM reserves the right to decline refund requests that do not meet our eligibility criteria.
• If approved, refunds may be processed in the form of:
  • A store voucher, or
  • A return to the original payment method, subject to our internal discretion.
• Shipping fees are non-refundable, unless the error was on our part.
• DUVADERM reserves the right to revise this policy without prior notice.